Still No Ice

Ever since we brought Winnie back from getting repaired 2 weeks ago the ice-maker hasn’t made ice.  I’m not sure why.  We have her plugged in to the house’s electric, filled her up with water, checked to make sure valves were open, the refrigerator is set at the coldest setting, the pump is on, the coach battery is on and we have the metal bar in the ice machine down.  Still no ice.  The funny thing is we had ice the last time we went camping.

Yesterday I called General RV to make an appointment to bring Winnie in to get the ice-maker looked at and fixed.  I also needed to find out why I hadn’t gotten a call yet about the igniter switch for the stove, which was supposed to be ordered 2 weeks ago when we had her in for repairs.  First, I talked to the parts department about the igniter switch.  I found out the part was never order.  He transferred me to the service department.

The service department didn’t know why the igniter switch wasn’t ordered.  The service writer we dealt with was busy with a customer and was supposed to call us back.  That never happened.  No surprise.  I’ve never gotten a call back from them.

I told the woman I was talking to about the ice-maker and I told her I needed to make an appointment to bring her in and have it looked at.  She asked me if I had the metal bar in the ice-maker up or down.  I told her down.  She said it needs to be up.  She checked with someone else sitting next to her and they said up also.  It didn’t make sense to me, but I’d give it a try.  I always believed the bar was there to measure the amount of ice being made and when the container was full, no more ice would fall down.  If the bar was up, no ice would drop.  But what do I know.

I also told her that the connector under the kitchen sink either had a slow leak or it was condensation, but the part was damp.  She gave me her e-mail address and I sent her a picture.

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After trying her way with the bar up and still no ice, I e-mailed her and told her I needed to make an appointment.  She was nice enough to call me back. We set a date to bring Winnie in for August 15th.  I told her I still hadn’t heard from the service writer and she said she was still trying to find out about it for me.  I will e-mail her again today to check on it.  I want to make sure the part is in when I take her in on the 15th.

Until next time,

Kathryn

 

Tail Light

Today I called the RV special order parts department to find out how much a new tail light would be.  This is the second one that needed replacing.  The first one was when we bought Winnie one year ago and I notice on our way home that it was out.  I was not a happy camper as that should have been taken care of.  After an immediate call to our salesman, expressing my disappointment, he ordered us a new tail light.  Anyway, I had the part # I needed thanks to my son Kevin who checked it out and also priced it online.  The salesman wanted to know the usual and then asked me for the vin number of our motorhome.  Why? I asked do you need that?  I told him I didn’t have it right off and just needed to know how much the part was.  My son found the part for $50 online through amazon.  The RV special order department wanted $70 plus S&H.  I said thanks but no thanks.  That’s some mark-up!  We will be ordering it online and installing it ourselves.

On a more up note, it is official, we will be camping the first full week of June with our daughter Karen and her family in Ohio.  The reservations have been made.  This is the half-way point for both of us, as they are coming up from Kentucky.  I can’t wait.  We should have a really fun and relaxing week.

Until next time,

Kathryn

Maintenance and Repairs

It’s that time of year when we all start to get the urge to go camping. But, first, we have to de-winterize our motor home, make sure all the routine maintenance is completed and everything is in good working order.

We knew we needed to have the generator maintained as it has almost ran the maximum number of hours on the meter.  We have owned Winnie one year now and we have no idea when the engine motor oil was changed, so that was also on our to-do list.  A call to Cummins Bridgeway was made.  The nice people there said yes, along with being able to service our generator they can also take care of our gas engine. They would be happy to set up an appointment for next week to have that done, but if we needed anything more done, appointments were being made for a month out.  We are glad that is all she requires right now.  We scheduled our appointment for next Wednesday.  Check, one item off our list.

Next, de-winterizing and getting the ice-maker leak repaired.  Last fall, when we took Winnie in to be winterized, the service people at the RV center where we bought our motor home found a leak at the shut-off valve to the ice-maker.  Instead of fixing it then, they told us it would have to be repaired in the spring when we de-winterized her.  We made a call to the service department on Friday and asked for the same service rep we dealt with the last few times.  As usual, we were sent to his voicemail.  We left a message telling him exactly what we needed.  As we expected, no return phone call.

The next morning (Saturday) we called as soon as they opened and told the gal at the service desk what we needed.  Why leave another message to someone who never returns your calls.  She told us no appointment was needed to have our unit de-winterized but to have the leaking valve repaired we needed to schedule an appointment.  The soonest they could get us in was a month and a half away! We asked why they couldn’t just replace the valve at the same time they were de-winterizing her.  We were told they would have to see what part was needed and order it.  We knew what part.  It was written on the winterization receipt.  Why pay $80 to de-winterize and then pay again who knows how much to install the part.  We were then told that we needed to order the part through the parts department and when it came in we could schedule an appointment to have it put in. Really?  (Deep breathe).  We told her to put us down for the next available appointment now and transfer us to the parts department please.

The parts department told us we would have to call back Monday as what we needed was a special order and they didn’t work week-ends.  (Exhale).  As you can guess we really wish we didn’t need to use their services.  We will call back Monday, order the overly priced part and have it installed.  Those of you who are mechanically inclined are fortunate in that you can do it yourself and bypass the hassles we must endure.

We are hoping to figure out the de-winterizing process ourselves and save us the $80.  One of our concerns is if we put water in the tank, how do we keep it from filling up the ice-maker and leaking all over?  Should we just camp without water for now and wait until the ice-maker is repaired?  We would really appreciate any advice from you seasoned RV’ers.   Thanks so much.

Until next time,

Kathryn